Installation Guide

Tyler Deploy is a Tyler-wide deployment software that will provide a common install framework across Tyler products and will simplify upgrades in the future. Each product will deploy with the same framework using variables within Tyler Deploy and software called tentacles that will be deployed to your servers. These tentacles will communicate with the deploy server at Tyler over a server port using a Windows service. Details forthcoming in this document.

Note: The sections below are listed sequentially from top to bottom. Please follow them in order. At the end of each section, a link will guide you to the next section in the sequence. Some steps within a section may not apply to you.

To review hardware recommendations for this release, please navigate to https://check.tylertech.com. Use your personal email address and a password of Tyler to log in. Clicking on New World ERP will get you to the hardware recommendations.

Next steps: Technical Currency

For browser and Operating System support information on client machines or servers, please see the Technical Currency Matrix on Help Central.

Next steps: Tyler Product Compatibility

To determine what versions of other Tyler products this release has been certified with, please see the ERP Compatibility Matrix on Help Central.

Next steps: Installing on New Servers

If your servers are new and have not had ERP installed on them in the past, please follow the New Server Setup Guide before continuing. When you have completed the New Server Setup Guide, click the link at the end of the guide to return to this page and continue with the installation process.

Next steps: Installing New World ERP (Prerequisites)

Before beginning the upgrade process, it is important to complete the following steps:

  1. Request a new license key from the support group.
  2. Create a backup of your database before installing.
  3. If you are using Virtual Machines, a snapshot is recommended to be taken before upgrading.
  4. Ensure your Application Server has Microsoft Visual C++ Redistributable 2015 (x86) installed on it.

  5. Install SQL Server 2012 Native Client, .Net Framework 4.6.2 (or higher) and Powershell 5.1 on your Application Server.

    • .Net Framework 4.7.2 (when installing Hub)
    • .Net Core 2.2 (when installing Hub)
  6. Ensure that your SQL and SSRS servers (if applicable) also have Powershell 5.1 installed.

  7. An SSL certificate is required on your Application and eSuite servers for this release. New World ERP recommends the following configuration, which also was recommended in version 2018.1:

    • SSL certificate bound in IIS to the Default Website on port 443 that is 2048-bit length or longer. Various vendors exist that distribute SSL certificates.
    • Self-signed certificates are not supported. Domain-signed certificates can be used.
    • Sha-2 certificate is required.
  8. The Application Server needs to be able to reach ERPProdExt.tylertech.com for Product Registration.
  9. Any server on which you will be installing a tentacle (Application, eSuite or Tyler Infrastructure) needs to be able to reach edelivery.tylertech.com to be able to download updates to the tentacle installer itself.

Tyler Deploy requires a tentacle on each Windows Server that will accept software during the upgrade process. That would include your Application and web (eSuite) servers. If a Tyler infrastructure server is in place for software like Tyler Identity/Hub/etc., that server would also need a tentacle. The tentacles run as a Windows Service that communicates back to the deploy server via port 10943 and address tylerdeployer.tylertech.com.

To test for firewall connectivity, please navigate to this address on the server: https://tylerdeployer.tylertech.com:10943. A certificate error is fine in this case and a message like the below would indicate success:

Tyler Deploy is being moved to a node-based AWS site to provide better connectivity. As such, the following ports need to be open from all servers with a tentacle (typically application and eSuite servers):

IP: 23.22.239.32

18.214.7.128

DNS

https://tylerdeployer.tylerdeploy.com:443

https://tylerdeployer2.tylerdeploy.com:443

https://tylerdeployer3.tylerdeploy.com:443

https://tylerdeployer4.tylerdeploy.com:443

https://tylerdeployer.tylerdeploy.com:10943

https://tylerdeployer2.tylerdeploy.com:10944

https://tylerdeployer3.tylerdeploy.com:10945

https://tylerdeployer4.tylerdeploy.com:10946 (For Future Growth)

https://tylerdeployer5.tylerdeploy.com:10947 (For Future Growth)

https://tylerdeployer6.tylerdeploy.com:10948 (For Future Growth)

https://tylerdeployer7.tylerdeploy.com:10949 (For Future Growth)

https://tylerdeployer8.tylerdeploy.com:10950 (For Future Growth)

The ERP Decision Tree Excel spreadsheet has been made to assist in mapping out your environments for Tyler Deploy and the variables that would be populated in Tyler Deploy for the software that you license. There is a Directions tab on the spreadsheet that would be where you would start. Please note that the spreadsheet uses macros to generate the server recommendations for the Tyler Deploy tentacles. The Questionnaire tab will be blank when you enter the sheet. Fill out the answers in Column B, then click the Generate TylerDeploy Recommendations button to populate columns H and I. Columns H and I are used to assist with the first Tyler Deploy install document (Downloading and Installing a Tentacle):

After the Questionnaire tab is populated, the tabs across the bottom of the spreadsheet will be populated with possible values to use in Tyler Deploy. Below is the New World ERP tab that displays the assistance this spreadsheet provides:

Next steps: Installing New World ERP (Tyler Deploy)

  1. Downloading and Installing a Tentacle
  2. Setting Your Global Variables
  3. Installing the Configuration Service
  4. Running the Settings Migration
  5. Installing Tyler Identity
  6. New World ERP Orchestrator

After completing these six steps, proceed to Installing Tyler Deploy (Post Installation).

After deploying ERP, you will not be able to use the Management Console (URL: https://APPSERVERHOSTHEADERMAPPING/ManagementConsole#/Base) until users have been given security rights. On the Application Server, give the administrators rights in the security group ManagementConsoleGroup_INSTANCENAME in Server Manager > Computer Management. In the below example, these two users would be able to access the new Management Console website from anywhere within the network.

The process for applying a license key has changed slightly. The New World ERP App Server service is designed to start only when a license key is in place that matches the version of the application. If you do not apply a license key, you will not be able to use New World ERP. Please click here for help applying your new key.

On a new server deployment, you will want to check the location of the Document Output Path. This location is where report outputs will store and also where Echo file images render from. You can check the location of the Document Output Path and, if necessary, move it by following this link.